Frequently Asked Questions - FAQs – Pakronics
 
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Pakronics

FAQs

General 

I am not sure what do I need to buy for my project, can you help me selecting the components?
Yes, fill free to send us a detail through a contact form and we will get back to you ASAP.
I found an error on your website, how do I inform you?
Thanks for looking out for us, please send us a link and error details through a contact us form
I have a great idea, can you make that for me?
Feel free to contact us with your requirement and we will get back to you. 
I am looking for a job.
That is great, just send us an email with your resume through a contact us form.
I am representing a manufacturer and we would like to sell our product(s) on your store.
Just send us your details, website and product you would like to sell on our store through a contact us form.
Are you Australian business?
Yes, we are Australian registered business and we operate from Melbourne. Our suppliers and manufacturers are from all over the world.
Are all the component from a genuine manufacturer?
Yes, we do not offer any look a like or duplicate parts. If you need to know suppliers details then feel free to send us your request through a contact us form

Shipping & pickup

Can you ship outside of Australia?
Unfortunately not at the moment, but feel free to send us your order value and delivery address through a contact form. We can surely try our best to help you out. Please add your delivery address in form. 
Do you offer an alternative to Australia post shipping method?
No, sorry currently we do not offer any other shipping method from a private courier. 
Can I pick up the components? 
Sorry, we are an online store we do not have a store front for the pickup. If you need components urgently then use express shipping that can deliver components in 1 business days in Australia Post network. Visit http://www.pakronics.com/pages/shipping for more details. or just send us an email and we will try our best to help you. 
I need components ASAP, how can I arrange that?
If component states that it can be shipped in 24 hours then you can use an express shipping option to get them delivered in 1 business day. Please refer to express post coverage area at shipping info. page. Please make sure you need to place an order before 1 pm (Monday to Friday) to get your order dispatch on the same day.
When will I receive my order?
Scroll down to Delivery time calculation to get an approximate on delivery time. 
When my order will ship out?
At the checkout page, you should able to get ship out time for your order as shown bellow;

If your order is being delayed or could not be shipped out in mentioned time then we will contact you.
 

Discounts

I am representing a school, can I buy in bulk?
Yes, we can offer you a better price and delivery options if you are buying in bulk. 
I am a maker, can I get a bulk discount?
Yes, we can offer you a better price and delivery options if you are buying in bulk. 
What is minimum order quantities (MOQ) for bulk?
Minimum Order Quantities is 10PCs
Where can I find discount deals?
Subscribe to our newsletter to receive various discount deals in your inbox. 
Delivery time calculation
Delivery time = Dispatch time + Shipping time
Each product displays dispatch time in hours or days next to product image, as shown bellow;
 
Shipping time is based on shipping method you select at checkout,
 
 
Standard shipping takes 3 to 8 business days, check out online calculator by Australia post -http://auspost.com.au/apps/postage-calculator.html
Express shipping take 1 business days in Australia post network, check out Australia post coverage area http://auspost.com.au/parcels-mail/delivery-areas.html